I have been reviewing ice makers, fridges, and ice-related products for several years now, and one of the questions that I get a lot is, what do you think of NewAir as a company? Are their products worth it? And what do you think of their quality and customer service?
I have several NewAir products myself and have been an affiliate with them for several several years. This review is the experience that I have had with them as a company, but also the experience of my readers over the years.
This is an honest review, like all of the reviews on my website, which will give you the insight that you need to make a good buyers decision based on facts and experience.
A little About NewAir
NewAir was founded in 2002 by Luke Peters. He started the company with his wife from their garage. NewAir began as a company that produced air conditioners and evaporators but quickly expanded into other household appliances. Their goal is to create the most trusted appliance brand on the market.
Today, NewAir produces a variety of fridges, portable ice makers, and other cooling products.
Customer Service Done Right
The other day, I had someone email me their experience with NewAir. They purchased a portable ice maker from NewAir online, and when it arrived at their door, it was damaged. This is a frustration – I know because I have been there. At the end of the day, it’s not the fault of NewAir, even though it feels like it.
When the customer called NewAir, they told me they were expecting a battle. To their surprise, NewAir apologized for the inconvenience the damaged product caused (even though it was not from any fault their own) and set everything up for a return and a new item to be shipped.
The customer said that NewAir made everything right. I’m going to quote my reader next, “It was a pleasure to deal with them.”
This is what Luke Peters, the CEO of NewAir, says about their customer service:
When we first started NewAir, we knew it would be important to focus on quality products that meet our customer’s needs. We also know that great customer service is the backbone of any reputable company.Luke Peters, CEO of NEWAIR
I personally have ordered several products with NewAir over the years (Before and after being an affiliate with the company) and have never had an issue with their customer service. They have always been kind, understanding, and accommodating.
Customer service is an important part of any business. When a company majors in selling appliances, there is always the potential of malfunctions, defects and shipping issues. Customer service is there to help you get through these inconveniences. This is the reason I love NewAir as a company, they do customer service right.
NewAir creates quality products at affordable prices.
There are three specifications that NewAir strives for when creating a new product.
- Quality Products
- Helpful Designs
- In-House Warranty
I really like the innovation at NewAir and their desire to create a product that works well.
Let me give you some examples of the NewAir products that I have tried over the last several years.
The NewAir Nugget Ice Maker is one of the fastest nugget ice makers on the market today. It’s built with incredible quality and looks terrific in my kitchen. I’ve personally been using the NewAir Nugget Ice Maker for a year now, and it’s a great portable ice maker – one of the best nugget ice makers on the market.
I also use the NewAir Outdoor Beverage Fridge. This fridge is one of the best outdoor fridges that I’ve ever used. It looks fantastic, it’s built with high-quality materials, it’s weather-proof, and it keeps my beverages chilled on the hottest days.
We placed the fridge on our deck, and it looks awesome. This 15″ outdoor beverage fridge is totally weather-proof. No matter the temperature or weather, this fridge is going to chill your beverages.
When we were looking for a fridge for our deck, we knew many options were available. Still, it seemed like you had to buy either a high-quality fridge that costs a lot of money or a fridge that was poor quality at a more affordable price. We were so excited about the NewAir 15″ Outside Beverage Fridge because it checked all the boxes for us – affordable and high-quality.
The NewAir CLEARICE40 portable ice maker is also an excellent portable clear ice maker. It produces enough clear ice for my family of 5 and looks great in my kitchen with its stainless steel design.
The bottom line is that NewAir designs and produces exceptional products built to work well in your home and are made to last you a long time. I have had my NewAir ice makers and fridges for several years now, and they are still working as expected.
Are NewAir Products Worth it?
Yes! They certainly are worth the price.
It’s one of the reasons I choose NewAir to begin with, their products won’t break the bank, yet each product is a great quality and design.
Let me break down this even further with a helpful chart. I scanned through the prices of portable ice makers that produce clear ice. There are many clear ice makers on the market today, but not all of them offer great customer service and a high-quality product. Below you’ll notice the prices for each clear portable ice maker, and now little more it costs for a portable ice maker that you can trust.
My conclusion is that purchasing a NewAir clear ice maker is definitely worth the $20 more. You’re going to get a far more superior product and great customer service. This isn’t just for the clear portable ice maker either; this works for all of the products that NewAir sells.
My Overall Experience
I have enjoyed dealing with NewAir over the last couple of years. I get emails all of the time from my readers who echo the same sentiment.
- Great Products!
- Awesome Customer Service!
- Thanks for recommending this company, it’s a great unit!
- Love these products!
- You’re the best and so is this ice maker, thanks!
I continue to use NewAir products, and they remain my #1 suggestion for anyone looking to purchase high-quality portable ice makers, outdoor fridges, and bar fridges. I continue to review their products and, over the years, have become a fan of their company.
Every time I have dealt with NewAir, they have always been helpful and solved my issue quickly. They seem to bend over backward to make sure that you’re satisfied, and this is a good thing.
Suppose you are on the fence and wondering if NewAir is a good choice for you. I suggest that you give them a try today. They offer quality products at incredible prices, and the customer service is the best in the business.