I have been reviewing ice makers, fridges, and ice-related products for several years now, and the questions I get the most are, What do you think of NewAir as a company? Are their products worth it? And what do you think of their product quality and customer service?
I own several NewAir products and have been affiliated with them for several years. This review is the experience I have had with them as a company, but also the experience of my readers over the years.
This is an honest review, like all of the reviews on my website, which will give you the insight that you need to make a good buyer’s decision based on facts and experience.
A little About NewAir
NewAir was founded in 2002 by Luke Peters. He started the company with his wife from their garage, like a lot of successful businesses in America. NewAir began as a company that produced air conditioners and evaporators but quickly expanded into other household appliances. Their goal is to create the most trusted appliance brand on the market.
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Today, NewAir produces a variety of fridges, portable ice makers, and other cooling products.
Customer Service Done Right
The other day, I had someone email me their experience with NewAir. They purchased a portable ice maker from NewAir online, and it was damaged when it arrived at their door. This is a huge frustration – I know because I have been there. Maybe it’s why you choose not to purchase appliances online.
At the end of the day, it wasn’t the fault of NewAir, even though it felt like it was.
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When the customer called NewAir, they told me they expected a battle. But to their surprise, NewAir apologized for the inconvenience that the damaged product caused (even though it was not their fault) and set everything up for a return and a new item to be shipped.
The customer said that NewAir made everything right. I’m going to quote my reader next, “It was a pleasure to deal with them.”
This is what Luke Peters, the CEO of NewAir, says about their customer service:
When we first started NewAir, we knew it would be important to focus on quality products that meet our customer’s needs. We also know that great customer service is the backbone of any reputable company.
Luke Peters, CEO of NEWAIR
I personally have ordered several products with NewAir over the years (Before and after being affiliated with the company) and have never had an issue with their customer service. They have always been kind, understanding, and accommodating.
Customer service is an integral part of any business. When a company majors in selling appliances, there is always the potential for malfunctions, defects, and shipping issues. Customer service is there to help you get through these inconveniences. This is why I love NewAir as a company; they do customer service right.
Their Products
NewAir creates quality products at affordable prices.
There are three specifications that NewAir strives for when creating a new product.
- A quality product
- A helpful designs
- In-house warranty
I really like the innovation at NewAir and their desire to create a product that works well.
Here are some examples of the products that NewAir offers. I have tried all of these products over the last several years, and really love them.
The NewAir Nugget Ice Maker is one of the fastest nugget ice makers on the market today. It’s built with incredible quality and looks terrific in my kitchen. I’ve personally been using the NewAir Nugget Ice Maker for over a year now, and it’s a great portable ice maker – one of the best nugget ice makers I’ve ever used.
I’ve also used the NewAir Outdoor Beverage Fridge. This outdoor fridge is rugged, stylish, and one of the best outdoor fridges I’ve ever used. It looks fantastic, is built with high-quality materials, is weather-proof, and keeps my beverages chilled on the hottest days. I love how cold my soda is when I grab them – they are chilled with a bit of ice.
We placed the fridge on our deck, and it looks incredible. This 15″ outdoor beverage fridge is totally weather-proof. No matter the temperature or weather, this fridge will chill your beverages.
We knew many options were available when we looked for an outdoor fridge for our deck. Still, when it came to outdoor fridges, it seemed like you had to buy either a high-quality fridge that cost a lot of money or a poor-quality fridge at a more affordable price. We were so excited about the NewAir 15″ Outside Beverage Fridge because it checked off all the boxes for us – affordable and high-quality.
The NewAir CLEARICE40 portable ice maker is also an excellent portable clear ice maker. It produces enough clear ice for my family of 5 and looks great in my kitchen with its stainless steel design.
The bottom line is that NewAir designs and produces exceptional products built to work well in your home and are made to last for a long time. I have had my NewAir ice makers and fridge for several years, and they are still working as expected.
Are NewAir Products Worth it?
Yes! They certainly are worth the price.
It’s one of the reasons I chose NewAir to begin with; their products won’t break the bank, yet each product is of excellent quality and design.
I scanned all the portable ice makers producing clear ice and their prices. There are lots of clear ice makers available, but not all offer exceptional customer service and a high-quality product. I noticed with my research that the price for a NewAir portable clear ice Maker wasn’t that much more. Yet, with NewAir you’re getting far more than all the others.
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My conclusion is that purchasing a NewAir clear ice maker is definitely worth the $20 more. You’ll get a far superior product and excellent customer service. This isn’t just for clear portable ice makers either; this works for all of NewAir’s products.
My Overall Experience
I have enjoyed dealing with NewAir over the last couple of years. I always get emails from my readers who echo the same sentiment.
- Great Products!
- Awesome Customer Service!
- Thanks for recommending this company; it’s a great unit!
- I love these products!
- You’re the best, and so is this ice maker; thanks!
I continue to use NewAir products, and they remain my #1 suggestion for anyone looking to purchase high-quality portable ice makers, outdoor fridges, and bar fridges. I continue to review their products and, over the years, have become their #1 fan.
Every time I have dealt with NewAir, they have always been helpful and solved my issue quickly. They seem to bend over backward to ensure you’re satisfied, which separates the good companies from the awesome ones.
Suppose you are on the fence and wondering if NewAir is a good choice. I suggest that you give them a try today. They offer quality products at incredible prices, and the customer service is the best in the business.
Use the link below and check out all their products. You can use my coupon code BETTER10 to save yourself 10%.
For a 10% discount at Checkout, use the discount code BETTER10
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1 Comment
I was on the fence between buying an AMERICAN OR made in China mini frig. After reading the comments I will be buying the NewAir – 177-Can Build-Build-In fridge.